Contact information
5. Contact Information
We love hearing from our customers! Whether you have a question about an order, a product, or any of our policies, our team is here to help.
5.1 Customer Support
Business Name: Fluux Reactive
Website: fluuxreactive.com
Email: contact@fluuxreactive.com
5.2 Response Times
Our customer support team is available Monday through Friday. We aim to respond to all inquiries within 1–2 business days. Emails received over the weekend or on public holidays will be addressed on the next business day.
5.3 For Returns & Exchanges
To start a return or exchange, please email contact@fluuxreactive.com with the following information:
• Your full name and order number
• The reason for your return or the color you'd like to exchange for
• Photos of the item (required for defective/damaged claims)
Our team will get back to you within 1–2 business days with return instructions.